Removals Zone

I would strongly caution anyone considering this company based on their low quote — in my case, £207.50 quickly turned into £433.50. What initially seemed like a competitive deal soon felt like a bait-and-switch.

The movers themselves were polite enough and did their job, but it was clear they were under constant micromanagement, with one of them glued to the phone with the office throughout the move. Before even receiving a quote, I provided full details of all items needing transport. Yet, on the day, I was told not everything would fit into the van. This seemed conveniently timed to justify a second trip (and added charges), though only a few items were “left over” — and there was clearly still space.

I was also charged £15 per floor, totalling £60, because one item supposedly didn’t fit in the lift, despite offering to carry it ourselves. The movers insisted they’d handle it — in hindsight, likely motivated by the added fees.

I was promised a refund of £83 on 19 June 2025, but it’s now been nearly two weeks, and I’m still waiting. Each day brings a different excuse — I’ve been told it’s with the accounts team, with management, etc. I’m now being strung along with empty promises, told it’ll be resolved soon over and over again.

In short, a frustrating experience that left a sour taste. The service was not entirely poor, but the hidden charges, overmanagement, and questionable billing practices make it difficult to recommend.

Move size: 1 Bedroom Flat Service cost: £433

We have used this company a few times and they always have filthy hands so cover your furniture. The last time we used them they completely destroyed my sofa from Laura Ashley. I have been chasing the company for the last 2 months to replace it or reupholster the sofa. I have given them quotes and they have completely ignored both me and my boyfriend.

They are cheap for a reason so don't trust them with any expensive furniture like we did.
I would not recommend them.

Service cost: £75

To be honest, I'm absolutely appalled at the service from this company. We called them to support our move, calling out that we had a large television that needed moving. They said that's fine they'll bring bubble wrap and anything needed. Having paid extra the bubble wrap, the TV arrived broken. We told the company, they claimed it could have been broken prior to the move and denied any wrongdoing. I understand mistakes happen, but the nature with which they dealt with it was astounding. They are cheap for a reason, and i would seriously caution anyone looking to move anything of value to go elsewhere. When you add in the cost of replacing the items they've transported, it's an expensive day!!!

Move size: 2 Bedroom Home Service cost: £250

I used Removals Zone for my move 2.5 weeks ago, and the two men who came were very polite and professional. However, 3 items - a monitor and some furniture - were broken/damaged during transport. I immediately provided Removals Zone with pictures and details of the items. Since then, I have emailed and called them numerous times, and each time I am told that the person responsible for claims is unavailable and will call me back. They claim to be fully insured, so I don’t understand why it is taking them so long to resolve this issue, and they seem to be simply ignoring me. I feel as though I have been scammed, but I won’t give up.

Move size: 1 Bedroom Flat Service cost: £465

I have had a bad experience with Removals Zone. The money I paid increased in comparison to the initial quote, as included an extra hour, access to Blackhall tunnel, and a fine which they made me pay immediately, despite it was not my fault. There was a broken van blocking the narrow street. I was told that I would receive the money back after the solicitors appeal to it, but today, after trying to contact the company in three occasions, they have told me they cannot appeal.

I also was asked to leave a good review to Krasi just on the spot, in the middle of the move. I even gave them some tips :(

After the move I realised that two items were missing, again, in despite of them having an insurance, they don't want to take any responsibility about it, or not even trying to trust customers, or to question their staff's ethics.

I feel that someone has taken advantage of an stressful situation. My next step, to report it to the police.

Move size: Studio flat Service cost: £313

I’m very happy I chose to use Removals Zone - I highly recommend this removal company!
From start to finish it was an A+ service. Roberta in the office went the extra mile; she was friendly, knowledgeable, had great customer service and she made my booking hassle and stress free. The two removal guys were outstanding, they went above and beyond and are extremely amazing at their job! They were polite, very helpful, hardworking and alleviated all the stress of moving! They worked as fast as possible whilst also paying attention to detail - all boxes were marked correctly, in the correct rooms and all fragile items wrapped individually and packed securely..most important of all zero damage! Thank you to all the team at Removals Zone!!

Service cost: £516

The worst moving experience I've ever had and one I would urge everyone to avoid. Removals Zone offer competitive prices, something that attracts unassuming clients like myself, who are led to expect an adequate level of service. Not only is their service amateur and frustrating, their staff also seem to be in the habit of stealing.
I used their packing & removals service, to move from a 2-bed to a 1-bed flat within London. Although I had clearly requested 5 wardrobe-type boxes to pack my clothes, they arrived with none because "the office had made a mistake". They carried my clothes with their hands to my car, as there was no way to put them in their van without boxes (it was too dirty). On their way, they dropped a few sweaters in the wet and dirty parking floor and said "sorry". I eventually had to move the largest part of my wardrobe to the new address in my own car.
The bubble wrap they brought for dishware and glass was clearly insufficient, as some of my plates were packed on top of each other with no wrap between them, which resulted in 4 of them ending up broken.
The most frustrating part though was discovering two pairs of designer shoes (in their original boxes) missing after the removal. A (quite rare) bottle of malt whisky has also disappeared. It appears the 2 Removals Zone personnel decided I have too many belongings for their liking and took the initiative to relieve me from some.
Removals Zone have refused to refund me so far, saying "they are investigating what happened". I have called them several times, but they keep telling me to call them again in a few days, hoping I will get tired and stop calling.
Unfortunately, having to deal with merchants of this kind, the only option one has are Trading Standards agencies and consumer protection groups. Also, making others aware of what they should expect from such a rogue business.

Service cost: £266